Cold Stone Creamery

Reviews about Cold Stone Creamery

• 1 / 5

  By Andie Cunningham
  We ordered a dozen custom ice cream cupcakes for my daughter's birthday. I spoke and ordered with "Sam". Confirmed the price. Confirmed the pick-up time for the party. When I got there.....they only made SIX cupcakes!!! ZERO apologizies from the teenagers working. No manager onsite to converse with. They told me if I waited 45 minutes they could make me six more. Except, that would have made me late to my daughter's birthday party. So I was forced to grab whatever cupcakes they had for sale in their grab-n-go freezer, which of course was not ideal, with a hodge-podge of cupcake styles and then at the party I had to deal with 8 kids saying "I don't want that kind, can I have that other kind instead?" the whole time. If someone would have apologized in a sincere manner, or perhaps offered a discount off the ones I was forced to purchase, perhaps I wouldn't be so mad. But no one in the place cared, they literally shrugged and said "Oh well, yeah, there's only six. You didn't order twelve." Oh really? I don't know how many cupcakes I needed for my own kid's party? Guess who will NEVER be back to this store again....my family of five. And we have two more birthdays coming up, my son's, who were actually really excited and said "Mommy, can we do this for our parties, too?" I told them "Of course!" Now, not so much. We will find another location where they know how to get a simple order of 12 cupcakes correct.
  December 28, 2016